Why are there ads when streaming online content?
Just as on broadcast television, our business model relies on advertising revenue when streaming FOX, FX, and National Geographic content online. However, in general we try to make the user experience as friendly as possible, providing a variety of ad content and, in certain cases, an option for interactive engagement advertisements giving you the option to reduce the number of advertisements during a program (Note: interactive engagement advertisements are not currently supported on Apple TV devices).
Why am I seeing the same ad repeated so often?
Advertisers pay for ad space for specific programs and content online, and ads in online streaming are an entirely different service than ads sold for broadcast. If a limited number of advertisers buy space for specific shows, it can often seem that ads are regularly repeating themselves. We strive to create as diverse of a group of advertisements as possible. If you think a particular advertisement is continuously repeating, please let us know.
Why am I seeing a glitch or an error in a specific ad?
If something looks off in an ad, please contact us and describe the problem in more detail (grainy video, no sound, etc.).
Please also provide the following information in as much detail as possible:
-What exact movie or episode were you watching (series, season, episode)?
-What product was being advertised?
-At which ad break did the error occur?
-What device were you using at the time (computer, iPad, Roku, etc.)?
-Who is your Internet Service Provider?
-Are you using a wired or wireless connection?
-At what time of day did the issue occur?
-Where are you located (city/state)?