If you’re having trouble using FOX NOW app on your Apple TV (app crashing, videos not loading, etc.), we suggest force closing the app and relaunching it. To do so, double tap on the “TV” button on your Apple TV remote, navigate to the FOX NOW app and swipe up to close the app. Then re-select the app to open it and see if the issue is resolved.
We’d next like to make sure there isn’t an issue with your internet connection. If there are other applications you use with your Apple TV, test them out. If the issue is exclusive to FOX NOW, we suggest running a test of your internet connection speed.
On a computer connected to the same network as your Apple TV, please visit www.speedtest.net. You’ll see a map, and on the map, click the green button that says “Begin Test.” You’ll see results for download speed, upload speed and ping. We recommend a download speed of at least 1.0 megabits per second (mbps) for a consistent stream.
If your speed is above our recommendation, please perform a full power cycle. This means unplugging your Apple TV from the power source, as well as the router and modem you use to connect to the internet. After about 30 seconds, plug everything back in, and try streaming with the app once again.
Next, we’d like to make sure your Apple TV firmware is fully up to date. From the main menu, go to Settings > General > Software Updates > Update Now. If you’re software is out of date, the update will automatically be installed.
For a more advanced step, you can also reset the DNS (Domain Name System) on your device. For more info, visit our DNS reset FAQ.
Please be sure to include the following information:
- Description of the issue/error you encountered, including any specific error message you were shown
- The episode or movie you were watching when you encountered this error
- Your internet service provider
- The model router/modem used
- The model number of your Apple TV
- The OS version on your Apple TV
- Your current location; city/state
- The time of day this issue occurred
- Length of time issue has persisted