How do I download the FOX NOW app on my iOS device (iPad, iPhone, iPod)?
To get started, you can download the FOX NOW app by searching the app store. If you’re on your device right now, you can also visit the following link:https://itunes.apple.com/us/app/fox-now-watch-tv-on-demand-and-live-stream/id571096102?mt=8
Once you’ve downloaded the app, you can sign up for a profile and start enjoying content right away. For more information, please visit our Profile FAQ.
How do I resolve streaming issues on the FOX NOW app?
If you’re having trouble using the FOX NOW app on your iOS device (app crashing, videos not loading, etc.), we’d first like to make sure that there isn’t an issue with your internet connection. If there are other applications you use with your device, test them out. If the issue is exclusive to one of our apps, the first step would be to gather information about your internet connection.
Please visit (http://speedof.me ) on your mobile device web browser and click the "Start Test" button. We recommend a download speed of at least 1.0 megabits per second (mbps) for a consistent stream with our apps.
If your speed is above our recommendation, first make sure your iOS software is fully up to date. If so, please power down your phone for about 30 seconds, then power it back on, and try streaming a video in the app once again.
If you’re still having trouble, uninstall and reinstall the app. To do so, press down on the app until it wiggles. An x button should appear on the top left corner of the app icon. Once you've uninstalled the app, go into the App Store and download the app once more.
Lastly, from the Home screen of your iOS device, click Settings > General > Reset > Reset Network Settings. When you have done that, log back in to your Wi-Fi network and open the app once again. (If you’re on a cell phone carrier network, skip this step).
Please be sure to include the following information:
- The episode were you watching when you encountered this error.
- Your connection type; wi-fi network or your cell phone carrier.
- Your internet provider/cell carrier.
- Your mobile device; iPhone 4, iPhone 5c, iPad air, etc.
- Mobile iOS version. From the main menu you go to Settings > General >Version
- Your current location; city/state.
The time of day this issue occurred