Having trouble signing in with your provider? Here are some solutions to some common problems:
Q: When I try to sign in with my TV Provider (Spectrum or other TV Provider) on my iOS device, I get a blank web page with an error message that says “SC 400” or "SC400". How do I fix this?
A: This is a known issue that our team is currently investigating. In the meantime, we have provided a workaround below:
1. Open iOS device settings
2. Select TV Provider
3. Deselect "FOX NOW", "FXNOW", or "Nat Geo TV" (depending on the affected app.)
4. Open the app and proceed to the "Have a TV Provider?" screen
5. Select "Allow"
6. Scroll to bottom of the picker and select "Other TV Providers"
7. You'll be taken to a screen where Spectrum (or your specific TV Provider) should now be available
Q: Why don't I see Charter Spectrum as an option?
A: If you don't see Spectrum listed in TV Provider list, scroll all the way to the bottom of the list, select "Other Providers" and select Spectrum from the next page.
Q: I'm having trouble switching to a different TV provider on my iOS device. How can I change my provider?
A: To change the provider being used to log in, the following steps should help:
-Go to the My Account menu, which can be accessed via the "little man" icon at the bottom right-hand corner of your screen, as pictured below:
-Select “Sign Out” next to your provider
If that doesn't do the trick, you may need to adjust your iOS settings by doing the following:
-Go to SETTINGS > TV PROVIDER
-Set FOX NOW to OFF
-When you return to the FOX NOW app, if you are prompted to "Allow access" please select "Don't Allow."
If you're still having trouble, please contact us at FOXNOW.Support@fox.com for further assistance. You can also check out our general authentication troubleshooting pages here: https://ask.foxnow.com/hc/en-us/categories/115000098783-TV-Provider.